FAQs & Sizing Guides

Delivery & Shipping

Where do you deliver?

Please see our Online Sales Policy for delivery regions and countries.

Tracking my order

When your purchase is complete, you will receive emails with updates on delivery, and a link to track the status of your delivery at any time. We send through a range of carriers, so the exact details will depend on your order and your location.

Lost or damaged goods

If your order is lost or damaged in transit, please contact us within 14 working days of placing your order so that we can assist you.
Contact us 
View our Returns policy

Returns & Refunds

I’ve changed my mind – can I get a refund?

As per our Returns Policy, as the product is worn inside the nose it cannot be returned due to a change of mind.

I purchased the wrong size – can I exchange or get a refund?

We recommend you purchase our Starter Pack of Mute or Turbine which contains one device of each size. Should you choose to order/purchase a 3 pack of a particular size, Rhinomed cannot guarantee that the product you order will fit your nose perfectly and it cannot be replaced or exchanged in these circumstances.

My item is faulty, can I exchange or get a refund?

We will refund in full the cost and postage fees of any item found to be faulty or defective, if returned with your receipt within 60 days of purchase. Before returning a faulty item, please call our team on 1800 887 246 or email info@rhinomed.global to ensure the correct process is followed. You will be asked to provide details of where you purchased your item and the batch number of your item (which can be found on the outside of the pack).

Once we have received the item in its original packaging, we will process your refund within 7 business days.


Mute FAQs
Download Mute FAQ Brochure
Download Mute Sizing Guide


Turbine FAQs
Download Turbine Sizing Guide


Pronto Clear FAQs
Pronto Sleep FAQs
Download Pronto FAQ Brochure
Download Pronto Sizing Guide